PLANT MEDICINE PORTAL SEAL OF INTEGRITY GUIDELINES​​

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A. Quality and Safety Requirements:

1. How do you ensure that your products and/or services are high in quality and safety for your customers/participants?

2. How do you research, recognize and/or adhere to relevant best practices?

3. How do you encourage continuous improvement and/or the use of quality management systems for your offerings?

4. How do you stay connected to others providing similar offerings to ensure you are collaborating for improved quality and safety of your sector/market?

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B. Social and Environmental Responsibility Requirements:

1. How do you commit to sustainability efforts in your mission and marketing/outreach/community materials?

2. How do you responsibly manage waste, water, energy, and your carbon footprint?

3. How do you ensure living wages, safe and inspiring work conditions, and prosperous employees?

4. How do you ensure ethical and sustainable sourcing for your ingredients, processing and distribution?

5. How do you create and/or support social and environmental impact initiatives in the communities you source from and/or serve?

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C. Customer Prioritization Requirements:

1. How do you ensure a fulfilling customer experience through the delivery of your products and/or services?

2. How do you measure and monitor customer/participant satisfaction through surveys or reviews to gauge and improve performance?

3. How do you prioritize customer/participant satisfaction and address feedback and complaints promptly and effectively?

4. What guidelines and agreements ensure the safety of the containers and experiences you offer?

5. What guidelines and agreements ensure the privacy of participants in your containers and experiences?

6. How do you orient and prepare your customer/participant for the experience of your product/service?

7. How do you ensure your customer/participant is supported throughout the experience of your product/service?

8. How do you support the integration journey of your customer/participant after the experience of your product/service?

9. What community resources, outside of your offerings, do you provide along the entire journey, including prior, during and after engagement with your products and services?

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D. Understanding of Laws and Regulations Requirements:

1. What applicable laws, regulations, and industry standards are relevant to your work?

2. How do you adhere to these laws and regulations where it is possible to do so?

3. How do you avoid confrontation or liability with laws and regulations that are impossible to adhere to due to the nature of your offerings? 

4. What certifications are available for your products and services and how have you/will you pursue these certifications.

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E. Professional Integrity Requirements:

1. How do you/your practitioners providing services or customer care educate themselves to be proficient in all areas required to excel at product/service knowledge and/or customer safety and satisfaction?

2. How do you honor and respect the traditional/indigenous/regional wisdom and heritage of your offerings?

3. How do you/your practitioners continually evolve in education, skills, and best practices?

4. How do you support personal development for a culture of inclusion, diversity, innovation, adaptability and growth for all your employees?​

5. How do you support team development for your employees?

6. What community and professional networks are you a part of that help you stay connected with colleagues and aware of industry improvements you could adopt into your offerings?

7. How do you ensure the products and affiliates you recommend outside of your direct offerings provide customer satisfaction and safety?

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F. Ethical Marketing Requirements:

1. How do you share the value of your offerings through mechanisms of resonant attraction rather than pressure, scarcity, fear or insecurity tactics?

2. How do you communicate the full landscape of your offerings such that participants know what is required from them to participate and exactly what will be delivered before they are required to commit/buy?

3. Do you clearly articulate the who, what, when, why and how of each offering so customers are quickly oriented to your offering without having to be led down complicated marketing funnels?

4. Is your pricing structure fully transparent before the point of sale without hidden upselling tactics?

5. Do you provide recent and diverse testimonials and transparent customer rating systems that include low scores and negative reviews if they exist? Are you open to us sending out our survey to these people?

6. Do you provide a easy referral system for your satisfied clients/customers to invite their networks to your offerings? Examples include providing them an email to forward to those who would enjoy your work/products.

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G. Monitoring and Enforcement Requirements:

1. Are you prepared to be asked via video interview to expand upon any of your answers to the above Seal of Integrity requirements?

2. If you are selected for a random site visit are you prepared to provide proof to verify any of your answers to the above Seal of Integrity requirements?

3. Are you willing to reapply annually with updated answers to the above Seal of Integrity requirements in order to maintain your Seal of Integrity?

4. Please confirm that you acknowledge that Plant Medicine Portal reserves the right to revoke the Seal of Integrity for non-compliance. 

5. To complete you application, please provide one novel idea to Plant Medicine Portal for how we can improve our support for the integrity of our Plant Medicine Village.

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Thank you for taking the time to review our requirements. If you feel called to apply, detailed instructions can be found at the bottom of this page. 

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We look forward to connecting with you and growing our aligned ecosystem of plant medicine and psychedelic providers and practitioners.